Returns & Exchanges

At nutpods, we want you to love your morning coffee as much as we do. Due to the perishable nature of our plant-based creamers, we generally do not accept returns, but we are committed to making it right if your order arrives damaged or if you are unsatisfied with your experience.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your purchase through our contact form or by emailing us directly with your order number.

• 2.
  Provide Details

  If your product arrived damaged or incorrect, please include photos of the packaging and the batch code found on the top of the cartons for quality assurance purposes.

• 3.
  Review Process

  Our team will review your request within 2-3 business days to determine eligibility for a replacement shipment or a refund to your original payment method.

• 4.
  Resolution

  Once approved, a replacement will be shipped immediately at no cost to you, or a refund will be processed, typically appearing in your account within 5-10 business days.